WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in begins after 2pm and Check-out is until Noon.
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FAQs
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Contact usCAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
CAN I SMOKE IN THE HOTEL?
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?
Yes. You can access it through the following link: online complaint book
CAN I BOOK DAY USE?
You cannot book Day Use.
DO YOU SERVE SPECIAL MENUS ?
We do not offer special menus but will, of course, do our best to satisfy our guests’ requirements. If you have a dietary requirement (vegetarian, gluten-free etc) please inform reception or the restaurant beforehand.
I HIRED A CAR. WHERE CAN I PARK IT?
You can park your car in the hotel's garage.
I AM TRAVELLING WITH CHILDREN. IS THE HOTEL SUITABLE FOR THEM?
No. In an attempt to respond to the wishes expressed by a large number of guests over the years, we have decided to restrict reservations at the Porto Santa Maria Hotel to persons 16 years of age and older, as of November 2011. This decision is possible since the hotels of the PortoBay Group in Madeira operate in a complementary manner. In order to offer a choice, the Vila Porto Mare resort offers services and facilities especially designed for younger people.
WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?
Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts
AND IF I AM A GOLD MEMBER?
If you are a Prestige Gold member there are even more benefits... 15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising , 5% discount on the Prestige Package, mineral water in the room every day.
ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?
The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?
You can offer spa services, dinners, flowers, chocolates, champagne, etc ... Contact the reception through portosantamaria@portobay.pt or +351 291 206 700
I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?
For guests outside the Porto Santa Maria hotel, the SPA only provides a massage service. Information and reservations: portosantamaria@portobay.pt or +351 291 206 700.
DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?
The Porto Santa Maria hotel has some rooms without carpets. If you wish to reserve one of the rooms with this feature, please mention this at the time of booking. Subject to availability.
DOES THE HOTEL EXCHANGE MONEY?
No, but the reception knows where to make this transaction.
ARE THE HOTEL RESTAURANTS AND BARS OPEN FOR EVERYONE?
Yes, including for people who are not staying at the hotel.
DOES THE HOTEL PROVIDE ENTERTAINMENT AT NIGHT?
Yes, Captain's Bar has live music every week.
CAN I UPGRADE A ROOM AFTER ARRIVING AT THE HOTEL?
Yes, if they are available from the date of arrival until the date of departure.
I AM STAYING IN ANOTHER PORTOBAY HOTEL. CAN I USE THE FACILITIES OF ANOTHER PORTOBAY HOTEL?
If you are staying in Porto Santa Maria you can enjoy the restaurants and SPA of the other PortoBay hotels. However, you will not be able to use the facilities of these other PortoBay hotels (swimming pools, common areas, etc.).
IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?
Yes, the hotel has adapted facilities.
MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?
You can store it and use the hotel facilities for the rest of the day.
DOES THE HOTEL ACCEPT PETS?
The hotel does not accept pets.
INTERNET ACCESS?
There is free Wi-Fi internet access throughout the hotel.
